Terms of Service

These Terms of Service ("Terms") govern your use of the Genesis Steps to Success website and the parent, staff, and admin portals (together, the "Services"), operated by Genesis Steps to Success in Leominster, Massachusetts. By visiting our website, submitting an enrollment inquiry or application, or logging into a portal account, you agree to these Terms. If you do not agree, please do not use the Services.

These Terms cover your use of our website and online Services. They are separate from, and do not replace, the enrollment agreement, tuition agreement, or family handbook you sign when your child is admitted to our program. Where our program policies (attendance, drop-off and pick-up, illness, payment, and communication) conflict with anything on this website, the signed enrollment agreement and family handbook govern.

The Services are intended for parents and guardians, prospective families, job applicants, and our staff and administrators — not for use directly by children. You must be at least 18 years old to create a portal account.

• You are responsible for keeping your login credentials confidential and for all activity under your account.
• You agree to give us accurate, current information — especially emergency contacts, authorized pickup persons, allergies, and medical information — and to keep it updated.
• Parent portal accounts are created after an enrollment application is accepted; staff and admin accounts are created or approved by us.
• Notify us right away at info@genesisstepstosuccess.com if you believe your account has been accessed without your permission.

When using the Services, you agree not to:

• Provide false information on an enrollment inquiry, application, or job application.
• Access or attempt to access another family's or staff member's records, messages, or files.
• Use the messaging system to send harassing, abusive, or unlawful content to staff, other families, or admins.
• Upload a file containing a virus or harmful code, or content you do not have the right to share.
• Use the Services in a way that could disable, overburden, or impair them, or interfere with anyone else's use.
• Attempt to circumvent any security or access control on the Services.

We may suspend or terminate access to the Services for anyone who violates these Terms.

Submitting an enrollment inquiry or application through our website is a request to be considered for enrollment, not a guarantee of a spot in our program. When you fill out the enrollment application online or upload a completed application, a scan, or a photo, you confirm that the information is accurate and that you are the parent or legal guardian of the child named, or are otherwise authorized to submit it on their behalf.

Tuition, fees, due dates, accepted payment methods, and late-payment terms are set out in your enrollment agreement, not in these Terms. Any billing summaries or payment history shown in the parent portal are provided for your convenience and do not themselves constitute a receipt or a modification of your enrollment agreement.

You keep ownership of the information, messages, photos, and documents you submit through the Services. By submitting them, you give us permission to use, store, and share that content with our staff and service providers as needed to operate the Services and provide care to your child, as described in our Privacy Policy. We may also use photos and updates we create about your child (daily reports, activity photos, progress reports) to share with you as part of our program, consistent with any photo/media permissions in your enrollment paperwork.

The Genesis Steps to Success name, logo, website design, and the text, graphics, and forms we publish (including our enrollment packet and other downloadable forms) are our property or used with permission, and are provided for your use in connection with our program. You may download and print our forms for your own enrollment purposes, but may not otherwise copy, resell, or redistribute our website content without our permission.

Our website may link to third-party sites (for example, a map or social media page) that we do not control and are not responsible for. Our Services also rely on third-party providers to function — for hosting, database and file storage, and email delivery — as described in our Privacy Policy.

The Services are provided "as is" and "as available." We work to keep the website and portals accurate and available, but we do not guarantee they will be uninterrupted, error-free, or secure at all times. Nothing on our website is a substitute for direct communication with our staff about your child's health, safety, attendance, or care — if something is urgent, please call us or, in an emergency, contact emergency services directly.

To the fullest extent permitted by law, Genesis Steps to Success is not liable for indirect, incidental, or consequential damages arising from your use of the website or portals, such as a delayed message or a technical outage. This does not limit any liability that cannot be limited under Massachusetts law, and nothing in these Terms limits our obligations for the direct care and supervision of enrolled children as set out in your enrollment agreement and applicable licensing regulations.

We may update these Terms from time to time. We will post the revised Terms here with an updated "Last updated" date. Continuing to use the Services after a change means you accept the updated Terms.

These Terms are governed by the laws of the Commonwealth of Massachusetts, without regard to its conflict-of-law rules.

Questions about these Terms? Contact us at info@genesisstepstosuccess.com, by phone at (978) 489-8401, or through our Contact page.