Refund Policy

This page explains, in general terms, how Genesis Steps to Success handles registration fees, deposits, tuition, and billing errors. The exact amounts, due dates, and notice periods that apply to your family are set out in your signed enrollment agreement, which you receive and agree to when your child is enrolled — where the two differ, your enrollment agreement governs.

A one-time registration fee, where one applies, covers the cost of processing an enrollment application and is generally non-refundable once we've begun reviewing it, whether or not a spot is offered. Your enrollment agreement will state whether a registration fee applies to your enrollment and its amount.

A deposit, where required, is generally applied toward your child's first tuition payment once they begin care. If your family withdraws before your child's start date with the written notice required in your enrollment agreement, the deposit is typically refunded; withdrawing without that notice, or not showing up for an agreed start date, typically forfeits the deposit. Specific amounts and notice periods are set in your enrollment agreement.

Tuition holds your child's spot and covers staffing, supplies, and daily operations whether or not your child attends on a given day. As with most licensed childcare programs, we generally do not refund or credit tuition already paid for days your child is absent, on vacation, or otherwise does not attend, except as your enrollment agreement or program policy specifically provides.

Tuition is not usually refunded for scheduled closures such as holidays, or for occasional unscheduled closures due to weather, staffing, or an emergency, since tuition secures your child's enrolled spot rather than paying for individual attended days. Any exceptions will be communicated directly if they apply.

Withdrawing your child requires the advance written notice described in your enrollment agreement. Tuition already due for that notice period is generally still owed even if your child stops attending before it ends, unless we agree otherwise in writing.

If you believe you were charged incorrectly — an overpayment, a duplicate charge, or a billing mistake on our part — contact us and we will review it. Once we confirm an error, we will refund or credit the difference within 10 business days, or apply it to your next invoice if you'd prefer.

To ask about a refund, a deposit, or a billing question, contact us at info@genesisstepstosuccess.com or call (978) 489-8401. Please include your child's name and the payment or invoice in question so we can look into it quickly.

See our Policy Overview for our broader attendance, payment, and communication policies, and our Terms of Service for the terms that govern our website and portals.