Our Program Policies

Consistent attendance helps children build routines, develop confidence, and participate fully in daily learning activities.

Parents and guardians are expected to:

• Bring children at their scheduled drop-off time
• Pick children up at their scheduled pick-up time
• Notify the program if a child will be absent, late, or leaving early
• Keep attendance and contact information up to date

Daily attendance is recorded for safety, communication, and program organization.

The safety of every child is our top priority. Children must be signed in and signed out each day by a parent, guardian, or authorized adult.

Children will only be released to individuals listed on the child's authorized pickup list. A valid photo ID may be required before a child is released.

Parents and guardians are responsible for keeping pickup authorization information current. Any changes must be communicated to the program in writing or through an approved method.

To help maintain a healthy environment, children who are sick may need to stay home until they are well enough to safely participate in the program.

Children should not attend if they have symptoms that may be contagious or prevent them from participating comfortably in daily activities.

These may include:

• Fever
• Vomiting
• Diarrhea
• Severe cough
• Difficulty breathing
• Unexplained rash
• Eye discharge
• Untreated contagious conditions
• Any illness that requires more care than staff can safely provide

If a child becomes ill during the day, parents or guardians will be contacted and may be asked to pick up the child promptly.

Parents must inform the program of any allergies, medical conditions, medications, dietary restrictions, or special health needs.

Tuition and fees help support safe staffing, learning materials, meals, supplies, and daily program operations.

Parents and guardians are responsible for making payments according to their enrollment agreement. Payment due dates, accepted payment methods, late fees, registration fees, and withdrawal notice requirements will be explained during enrollment.

Families are encouraged to communicate with administration as early as possible if there are questions or concerns regarding payment.

Genesis Steps to Success believes strong communication between families and staff helps children succeed.

The program may communicate with families through:

• Phone calls
• Text messages
• Email
• Parent portal
• Written notices
• In-person conversations
• Program announcements

Parents and guardians are responsible for keeping phone numbers, email addresses, emergency contacts, pickup lists, and child information up to date.

All communication between families, staff, and administration should remain respectful, professional, and child-focused.

Genesis Steps to Success is committed to maintaining a safe, supervised, and supportive environment for every child.

Our safety practices include:

• Active supervision
• Safe drop-off and pickup procedures
• Clean and organized classrooms
• Age-appropriate learning materials
• Emergency contact records
• Incident reporting
• Positive child guidance
• Secure release procedures
• Staff awareness of child safety responsibilities

Children are supervised during classroom activities, meals, outdoor play, rest time, transitions, and pickup/drop-off.

Genesis Steps to Success uses positive guidance to support children's social and emotional growth. Physical punishment, humiliation, threats, or harsh discipline are not allowed.

Genesis Steps to Success maintains emergency procedures to help protect children and staff during unexpected situations.

These may include:

• Medical emergencies
• Fire or evacuation
• Severe weather
• Security concerns
• Power outages
• Other emergency situations

If a child is injured or involved in an incident, staff will provide appropriate care and notify the parent or guardian as needed. An incident report may be completed depending on the situation.

Child and family information is handled with care and respect. Personal information is shared only with authorized staff or as required for safety, licensing, emergency, or legal purposes.

Parents, staff, and administration are expected to respect the privacy of all children and families in the program.

Enrollment at Genesis Steps to Success may require completion of required forms, emergency contact information, health information, payment arrangements, and parent/guardian acknowledgment of program policies.

Families will receive access to the full Parent Handbook during the enrollment process or through the parent portal.

By submitting an enrollment application, families acknowledge that they understand this public policy overview and agree to review the full Parent Handbook upon enrollment.